Shipping & Returns Policy
At Funeral Direct, we offer multiple ways for you to get your products.
Free Ground Shipping*
Funeral Direct offers free shipping within the continental United States.
- Expect delivery within 7-10 business days.
- If there are any specific shipping instructions, please let us know in the “Add note” area in your cart.
Faster Shipping Options
Along with free shipping, we also offer different rates for those who want to receive their items faster, or for those ordering from outside of our free shipping range.
- First Class Package
- Priority Mains
- UPS 3 Day
- UPS Next Day Air Saver
- UPS Next Day Air
The prices and dates of arrival for the shipping options above will be reflected in your shopping cart!
RETURNS & EXCHANGES
As long as the urn, keepsake or jewelry is not engraved, damaged or used; we offer free return shipping and provide a full refund.
Return An item:
- Email us at firstname.lastname@example.org within three days of receiving the item. If your purchases are damaged in any way, please send us a photo along with your email.
- Returned items must unused and in resalable conditions.
Returns Not Accepted or refundable:
- Personalized or engraved items.
- Jewelry or urns that have been filled with cremains.
- Two-day or expedited shipping fees, unless we committed a shipping error during processing.
- Orders over 28 days old.
Please note that items marked “Final Sale” and customized, personalized or engraved items will not be returnable or exchangeable