FREQUENTLY ASKED QUESTIONS (FAQS)
Q: I just ordered my product, when will my products arrive?
A: Funeral Direct provides free ground shipping to the 48 contiguous US states and the District of Columbia. Our shipping time is usually 5-8 business days. Expect an additional 2-3 days for engraved items and up to 6 weeks for handmade items.
Read our Shipping policy page for more information.
Q: Why do your handmade products take longer to ship?
A: Our handmade products are crafted by artisans once you place your order. The put care in their craft and our products. Handcrafted items can take up to 6 weeks to ship. We understand that it a long time, but you will not be disappointed in the finished work.
Q: How do I transfer the ashes into your keepsakes?
A: You can transfer ashes your self by using a small funnel over a large bowl. Alternatively, you can ask your funeral home or crematory.
Q: Some ashes do not fit in the urn, what do I do?
A: Our urns come in different sizes. Keepsake urns are made to hold only a small amount of cremated remains, while our adult or full-size holds all ashes. Most people keep some ashes in an urn and also in another keepsake.
Q: How do I order a personalized or engraved item?
A: On the checkout page, there is a box where you can add a note to your order. Also, you can contact us through email or messenger with your order number and place the personalized message there.
For an order with pictures such as our fingerprint and signature jewelry, we ask that you email us the images after your order is placed.
Q: How do returns work?
A: As long as the item is not personalized or used, you can send it back to us. If you need to return an item, email us at firstname.lastname@example.org.