FREQUENTLY ASKED QUESTIONS (FAQS)
Q: I just placed my order, when will my products ship?
A: All Caskets & Cremation Urns are shipped next day. Any cremation urns that receive engraving, please allow 1-3 days before shipping.
Our cremation necklaces are handmade to order. Please allow 1-2 weeks before shipping.
Our fingerprint and signature jewelry are also handmade to order. Please allow 2 weeks before shipping.
If you have any questions, visit our Shipping policy page for more information.
Q: Why do your cremation necklaces take longer to ship?
A: Each one of our cremation necklaces are handmade to order.
Q: How do I transfer the ashes into your jewelry or cremation urn
A: We provide a filling kit with every cremation jewelry order. The filling kit comes with a funnel so that you can easily transfer the ashes into the cremation jewelry.
For cremation urns you can easily place ashe’s into the urn.
Alternatively, you can ask your funeral home or crematory.
Q: Some ashes do not fit in the urn, what do I do?
A: Our urns come in different sizes. Keepsake urns are made to hold only a small amount of cremated remains, while our adult or full-size holds all ashes.
Most people keep some ashes in an urn and also in another keepsake.
Q: How do I order a personalized or engraved item?
A: On the checkout page, there is a box where you can add a note to your order. Also, you can contact us through email or messenger with your order number and place the personalized message there.
For an order with pictures such as our fingerprint and signature jewelry, we ask that you email us the images after your order is placed.